Terms and conditions
Last Updated: Aug 22, 2025
For questions about these Terms, billing disputes, or to initiate a legal claim, please contact us at concierge@theprotocole.com.
AGREEMENT TO TERMS
The telehealth services provided by The Protocole LLC (“The Protocole,” “we,” “us,” or “our”) are strictly limited to safety assessments and peptide recommendations conducted by a licensed physician in the State of New York. Telehealth consultations are provided solely for health optimization purposes and do not include diagnosis, treatment, or management of general medical conditions. The physician may review additional health data voluntarily uploaded by members, but strictly for the purpose of assessing peptide safety and making adjustments to peptide recommendations. The physician is not the member’s primary care provider and does not establish a traditional doctor-patient relationship.
ELIGIBILITY
You must be at least 18 years of age to access or use our Services. By accessing or using the Services, you represent and warrant that you are legally competent to enter into this Agreement and that you meet the eligibility requirements.
SERVICES PROVIDED, PRODUCT LIABILITY, AND THIRD-PARTY MANUFACTURERS
The Protocole provides access to medically-prescribed peptide therapies, concierge health services, and personalized treatment plans under the supervision of licensed healthcare providers. The Protocole is not a manufacturer or supplier of peptides. All peptide products are sourced from third-party manufacturers and compounded by licensed 503A and 503B pharmacies. The Protocole does not assume liability for product defects, manufacturing errors, or adverse effects arising from third-party products.
MEDICAL DISCLAIMER AND TREATMENT LIMITATIONS
The Protocole, its affiliated providers, and its concierge team do not act as primary care providers and do not establish a traditional doctor-patient relationship. All protocols and treatments are intended for health optimization purposes only and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Any claims regarding the potential health benefits of peptides are based on preliminary research and should not be construed as definitive or conclusive.
All services, recommendations, and protocols provided by The Protocole are for informational purposes only and do not constitute medical advice, diagnosis, or treatment. Members acknowledge that The Protocole is not their primary healthcare provider and that all health-related decisions are made at the member’s own risk.
VOLUNTARY PARTICIPATION AND ASSUMPTION OF RISK
Members acknowledge and agree that all participation in The Protocole’s services and use of its products is voluntary and undertaken at the member’s own risk. By engaging in services or using products offered by The Protocole, members assume full responsibility for any and all outcomes, including but not limited to health-related effects, adverse reactions, or unintended consequences.
MEMBERSHIP, BILLING, AND PRODUCT PURCHASES
Membership is subject to approval and may include an application process, health assessment, and payment of applicable fees. The acceptance of a membership application does not establish a traditional doctor-patient relationship. Membership includes a one-time initiation fee, with peptide products sold separately. Members may purchase peptides on an as-needed basis without a recurring subscription. However, The Protocole reserves the right to introduce a recurring subscription model for peptide products in the future, subject to prior notice and the member’s consent. Any changes to billing structures will be clearly communicated to members. Refunds are not provided for unused services or early cancellation, except in cases of billing errors or at The Protocole’s discretion.
INTELLECTUAL PROPERTY, PROPRIETARY PROTOCOLS, AND DATA PRIVACY
All proprietary content, including but not limited to treatment protocols, concierge frameworks, digital tools, and AI-driven health recommendations, are owned exclusively by The Protocole. Unauthorized reproduction, dissemination, or commercial use of such content is strictly prohibited and may result in legal action. The Protocole implements reasonable measures to protect personal health information in compliance with applicable state and federal privacy laws. However, The Protocole does not guarantee the security of data transmitted via email, SMS, or other unencrypted communication channels. Sensitive information should be communicated through secure methods whenever possible.
LIMITATION OF LIABILITY, THIRD-PARTY PRODUCTS, AND FORCE MAJEURE
To the maximum extent permitted by law, The Protocole, its affiliates, officers, directors, employees, contractors, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to the Services, including but not limited to: (a) medical recommendations or advice provided by healthcare providers affiliated with The Protocole, (b) acts or omissions of contractors or service providers, and (c) unauthorized use of Services by third parties. The Protocole expressly disclaims all liability for actions taken by independent contractors that exceed the scope of their contractual obligations or deviate from prescribed protocols. Additionally, The Protocole shall not be liable for service disruptions, product shortages, regulatory changes, or other delays caused by circumstances beyond its control, including but not limited to natural disasters, pandemics, supply chain disruptions, or acts of government authorities (Force Majeure).
Additionally, The Protocole is not liable for the efficacy, safety, or quality of peptide products provided by third-party manufacturers or pharmacies. Members must notify The Protocole immediately of any issues, defects, or adverse reactions related to peptide products. The Protocole will then notify the respective manufacturer or pharmacy. The Protocole does not assume liability for product defects or adverse reactions resulting from third-party products but will facilitate communication with the supplier as necessary.
INDEMNIFICATION, INSURANCE REQUIREMENTS, AND EMPLOYEE/CONTRACTOR PROTECTION
You agree to indemnify, defend, and hold harmless The Protocole, its affiliates, officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, or expenses, including reasonable attorneys’ fees, arising out of or related to: (a) your violation of these Terms, (b) any claim of unauthorized medical advice or misrepresentation by contractors or affiliates, (c) any breach of data privacy obligations, and (d) any claim against The Protocole arising from the negligence, misconduct, or unauthorized actions of independent contractors or service providers. All contractors and affiliates must maintain appropriate insurance coverage for liability and professional negligence.
INDEMNIFICATION AND HOLD HARMLESS
By using The Protocole’s services or products, members agree to indemnify, defend, and hold harmless The Protocole LLC, its owners, officers, employees, contractors, and affiliates from and against any and all claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys’ fees, arising from or related to:
Misuse, unauthorized use, or unintended application of products;
Failure to follow product instructions or recommended guidelines;
Member’s failure to disclose relevant health information;
Member’s breach of any terms outlined in this agreement or applicable disclaimers.
This indemnification obligation applies to all claims, whether asserted by the member, third parties, or government agencies.
GOVERNING LAW, TELEHEALTH COMPLIANCE, DISPUTE RESOLUTION, AND CLASS ACTION WAIVER
These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. For disputes related to telehealth services, The Protocole requires that all affiliated healthcare providers adhere to state-specific telehealth regulations in New York, California, and Florida, including licensure, informed consent, and patient confidentiality obligations. Any claims or disputes arising under these Terms shall be resolved through binding arbitration on an individual basis. Members waive the right to participate in class actions, collective claims, or any other representative action. Members must first attempt to resolve disputes through The Protocole’s internal dispute resolution process before initiating arbitration. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in New York County, New York.
